The College’s Internet site will be user-friendly, easy to navigate and contain up-to-date information that is useful to the students/customers. The site will offer key contact names, e-mail addresses, and phone numbers for customers seeking information about the College. 网站将清楚地标明信息更新的日期。 The home page for 登录入口 is www.hghelikopter.com.

College faculty and staff will respond to student/customer requests for information as close to the time of the request as possible. Faculty and staff will update students/customers about unavoidable wait times and offer other options to meet their needs. As class schedules are requested, a mailing list will be created and maintained. Once the class schedules have been printed and become available, a schedule will be mailed to all those on the mailing list.

Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, will be published in a professional and timely manner and will be up-to-date and accurate.

登录入口 seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Office of 学生服务. All academic and student services related complaints are to follow the policies and procedures outlined in the 登录入口 Student Handbook, the College Catalog, and/or the 登录入口 Policy Manual.

Employees who have concerns should discuss their concerns with their Direct Supervisor, Department Head, or Director of 人力资源 and follow the 投诉程序, Section 3.19 in the 员工手册.

Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the Department Head in the area involved. If the issue is unresolved, the complaint should then be directed to one of the College Vice-Presidents. The Customer Service Representative may be contacted for issues unresolved at the department or Vice-President Level or if the customer needs assistance in directing the complaint. The College’s Customer Service Representative and 第九条 Coordinator is:

玛丽·简·兰茨
Director of 人力资源 and Risk Management
登录入口
4015 Avenue Q M-205
Galveston, TX 77550

Phone: (409) 944-4242
Fax: (409) 944-1500
E-mail: [email protected]

Annual surveys will be conducted to measure the student satisfaction with the services of the institution.